One of the most challenging situations in the workplace is dealing with difficult people. Whether it’s a difficult coworker, boss, customer, or client, dealing with difficult people can be frustrating. As a leader, it is important that you know how to deal with difficult people effectively. You can enhance your ability to deal with difficult […]

Much of our workday is spent communicating with people by leading meetings, talking to customers, solving problems, leading your team in projects, providing updates to the team and/or organization, and discussing employee performance issues. I’ve often referred to communication as the “life-blood” of an organization. Clear communication is imperative for leaders. “Good communication is an […]

Ronald Reagan once said that “peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” All of us will experience conflict both individually and in groups, but the ability to manage through that conflict will separate the high performing leaders and teams from the rest. Conflict is normal. […]

Writer and philosopher, Elbert Hubbard claimed, “The final proof of greatness lies in being able to endure criticism without resentment.” As a leader, being criticized is to be expected—and it may come from any one of a variety of directions. Criticism has many positive benefits if we are receptive to hearing them and willing to […]

Why Coach? At one time or another, all of us have been coached or coached someone. Some of these experiences may bring up negative memories of a coach who spent more time yelling than motivating, or of a manager who didn’t put much effort into the role. These negative examples often represent a poor coaching […]